Fourteen days, no reason needed.

You have 14 days from the day your order is delivered to request a return. Message us on WhatsApp with your order number — the request has to reach us inside the 14 days, but the machine doesn’t have to be back with us by then.

• Changed your mind: the full purchase price. We cover collection.
• Arrived worse than its published grade, or faulty: the full purchase price plus any delivery you paid.
• Cancelled before it ships: everything, immediately.

Refunds return to the original payment method. Card refunds take 5–7 working days to appear once we’ve received and checked the machine; cash-on-delivery orders are refunded by bank transfer.

Send it back as it arrived, with the charger and anything else that was in the box. We can reduce a refund to reflect damage caused after delivery — a cracked screen that wasn’t there when we shipped it, for example.

Normal use in those 14 days is fine. Setting it up, installing your apps and actually working on it is exactly what we expect.

We can’t process a refund on a machine still linked to your Apple ID. Sign out of iCloud and turn off Find My before it goes back — if you forget, we’ll hold the machine and ask you to do it remotely, which delays your money.

Unopened parts can be returned within 14 days. A part that has been fitted can only be returned if it’s faulty, since we can’t resell it once it has been installed.

Nothing here reduces the protections you have under UAE consumer protection law. Where our policy is more generous, our policy applies. See also our 12-month warranty, which covers you long after the 14 days are up.